1. Free trial — no charge
All Fertiva Pro plans include a 14-day free trial with full feature access. No credit card is required to start, and you will not be charged during this period.
2. First month satisfaction guarantee
If you are not satisfied with Fertiva Pro within the first 14 days of your first paid subscription month, you are entitled to a full refund of that month's fee. Refund requests must reach hello@fertiva.pro within 14 days of the first charge date.
3. Annual plan refunds
If you subscribed to an annual plan and request a refund after the 14-day satisfaction period, we will issue a pro-rata refund for unused complete months remaining on your subscription, less a processing fee of ₹500.
4. Monthly plan refunds
Monthly subscription fees are not refundable once the 14-day satisfaction window for that billing cycle has passed.
5. Non-refundable scenarios
- Add-on message credits that have already been consumed.
- Accounts suspended or terminated for breach of the Terms of Service.
- Refund requests submitted after the applicable eligibility window.
6. How to request a refund
Email hello@fertiva.pro with the subject line "Refund Request — [Your Clinic Name]", including your registered email address and the reason for the request. We will acknowledge within 24 hours and confirm eligibility within two business days.
7. Processing time
Approved refunds are processed within seven business days. Depending on your bank or card issuer, the credit may take a further three to five business days to appear.